COVID-19: We’re responding swiftly to serve you as best as we can.
Last updated on May 21, 2022

FREE SHIPPING ON EVERY SINGLE ORDER
All orders from WIISIDEA.COM are shipped free of charge.

a. DELIVERY INFO
At WIIS’ IDEA™, we take pride in the manufacturing of our furniture. It is our goal to deliver your purchase to you in the quickest and most efficient way possible. All our products are fully packaged for safe transit and will be handled by professional third-party delivery carriers.

We work with multiple specialist delivery partners to ensure your order reaches you safely and on time. This may result in your order having multiple shipments from separate delivery partners.

Speed of delivery depends on the type of product, product availability, and proximity to metropolitan areas.

All shipments are delivered Monday to Friday between 9:00 am and 7:00 pm, with specified hours on Saturdays in selected cities. If you wish to request to see if a Saturday delivery is possible for your area, please reach out to us before your order has been processed. Kindly note, not all requests can be fulfilled.

COVID-19: Most of the time we can deliver within 3-7 days. But due to COVID-19, our warehouses are still open and dispatching your orders with increased safety measures in place.Due to reduced postal services and restrictions, please allow for additional shipping times.We thank you for your support during this time. Stay safe.

Please Note01: that it is your responsibility to check that your items will fit through doors, staircases and elevators in their packaging before you place your order. Product and package dimensions are included in the product description on our website. Failed delivery due to inability to access your home will result in additional delivery charges.

Please Note02: that while we may be able to have your order shipped to a freight forwarder, once the shipment is in their hands, WIIS’ IDEA™ is released of all responsibility for issues that may arise during and as a result of the freight forwarding process.

b. ORDER PROCESSING TIME
All orders placed on our website are processed & shipped within 3-8 business days (excluding weekends and holidays). If you have placed the order during the weekends or holidays, your order will be processed within the next business day.
Once processed, you will receive another notification when your order has shipped that will include the tracking number for you to be able to track your shipment.

*Average delivery time may vary in cases of situations beyond the control of the courier (e.g Customs Clearance, severe weather conditions, government lockdown, movement restriction policies, etc).

c. US DELIVERY LOCATIONS
Our delivery services are currently only available to locations within the continental United States.

Overseas territories are excluded. Delivery to the following states is not supported: PR, AK, HI, GU, AA, AE, AP.

Please note: we currently DO NOT ship to PO Boxes.

FAQ On Shipment

How will my delivery be shipped?
We work with multiple specialist delivery partners to ensure your order reaches you safely and on time. This may result in your order having multiple shipments from separate delivery partners. We will choose the carrier that we think works best for customers.

I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.

What if I enter or provide the wrong address when placing an order?
The shipping information is automatically generated based on the “Shipping Address” entered when placing the order.
If the package is returned to us due to an insufficient address, you will be charged shipping costs to reship the package.
Therefore, if changes need to be made, they must be made quickly. Otherwise, your order will be shipped normally within 12 hours.

What do I need to do when I received a different product than what I ordered?
Please contact customer support at cs@wiisidea.com.